One question at a time
Support
Help with Hitotsuzuri and a way to get in touch.
Frequently asked questions
Do I need to write a diary every day?
No. You can simply import photos or leave a short note. There is no need to keep a daily streak. Continue at your own pace.
Do I need an account or an internet connection?
No account is needed. Browsing and searching saved records happen on your device. Optional Apple maps and place lookup, downloading originals from iCloud Photos, and transferring backups to cloud storage may require a connection.
Why can’t I import a photo or open its original?
Check Hitotsuzuri’s photo access in iOS Settings. If you only allow selected photos, add any other photos you want the app to read. Viewing an original stored in iCloud may require a connection. If the original has been deleted from your photo library, the app’s thumbnail cannot restore its original quality.
Does deleting a record also delete the photo from Photos?
No. Deleting a record in Hitotsuzuri does not delete the original in your photo library. Equally, Hitotsuzuri does not keep a separate original when you delete a photo from Photos.
How do I show hidden records again?
Open the hidden records list in the app’s settings to show records individually or together. Hiding is different from permanently deleting a record.
What should I do before changing phones or deleting the app?
Export a backup from the app’s backup settings. Keep the file and its recovery code somewhere you can access from your new device. Original photos and videos are not included, so protect your photo library separately. Confirm that the backup restores on the new device before clearing the old one.
I lost my recovery code.
The developer does not receive recovery codes or encryption keys and cannot reissue a code or decrypt a backup. If the app still works on your original device, check the code on its backup screen and save a new backup. Keep each code with the corresponding file so you do not mix up codes for different backups.
Why didn’t a scheduled backup run on time?
iOS decides when background tasks can run, so daily or weekly intervals and exact times are not guaranteed. The app also checks whether a backup is due when you open it. Check the last backup status and access to the destination in backup settings. Make a manual backup when you need one.
Are there limits to location or audio recording?
When permitted, location recording captures stays and significant movements. It does not continuously track detailed routes. Audio transcription takes place on your device and may be unavailable for some devices or languages.
How do I delete all my records?
Use the option to delete all records in the app’s settings. Exported backups and original photos in your photo library remain. Delete those separately from their storage locations if needed.
Get in touch
Contact us about a problem, a question or a privacy request.
Email supportFor a problem with the app, include your app version, iPhone model, iOS version, what you did and what happened.
Please do not send recovery codes, backup files or your personal records. Hide private information before attaching screenshots.
See the Privacy Policy for how we handle information in your inquiry.